Road Guru Ltd customer privacy notice

Contact details

• Telephone: 07956886921
• Email: hello@theroadguru.co.uk

What information we collect, use, and why

We collect or use the following personal information to comply with legal requirements:

• Name
• Identification documents
• Photo and video footage

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Address
• Dashcam footage - outside vehicle
• Dashcam footage - inside vehicle
• Telematics data and connected car information

We collect or use the following personal information to share success stories across social media and the company website:

• Names and contact details

Lawful bases and data protection rights

Our lawful bases for the collection and use of your data.

Our lawful bases for collecting or using personal information to comply with legal requirements:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to share success stories across social media and the company website are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

• CCTV footage or other recordings

How long we keep information

We keep your information for a minimum of a year.

Who we share information with

Others we share personal information with:

• Insurance companies, brokers or other intermediaries
• Professional or legal advisors
• Emergency services
• Regulatory authorities
• External auditors
• Publicly on our website, social media or other marketing and information media

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Helpline number: 0303 123 1113. Website: www.ico.org.uk